Comments on: Your brand is your brand

By: Now hiring: Corporate Spokespeople | Jill A. Smith

Now hiring: Corporate Spokespeople | Jill A. Smith — Thu, 18 Jun 2009 17:17:54 +0000

[...] a follow up to my post Your brand is your brand, I thought I would address a few additional [...]

By: Marilee

Marilee — Wed, 01 Apr 2009 23:15:58 +0000

Yes, the JoAnn here is icky, too.

By: marietta

marietta — Thu, 26 Mar 2009 02:40:05 +0000

that is so damn annoying! i never buy from the online store so i did not know that they would not do returns from the webpage at the brick and mortar.

the service at that particular store is up and down but MUCH better than the one over here on my side of the beltway

By: Jill

Jill — Wed, 25 Mar 2009 22:08:03 +0000

Yes, Lauren – that’s the side-issue with these sorts of corporate policies and structures. They place the hourly wage worker in one of two positions: 1.) defending a corporate policy that they may not be qualified to or completely informed about, or 2.) impotently sympathizing with the customer and appearing disloyal to their employer.

By: Lauren

Lauren — Wed, 25 Mar 2009 21:22:09 +0000

Here, here! (comma?)

I was at Victoria’s Secret, many years ago, and watched a woman try to return some pants she’d bought from the VS catalog. Like JoAnns, they were set up as separate companies. It was wild. Those poor tiny teens up against an irate, intelligent, 50+ woman.

By: Kathy

Kathy — Wed, 25 Mar 2009 19:46:29 +0000

Agreed, entirely, Jill. Truth be told, I find this to be increasingly true of the JoAnn’s brand although it has been true of that particular store for far, far too long. That it has remained open really puzzles me.